FAQ

G-Recorder will help in all the cases when you want to save Skype conversation and reproduce it afterwards.

It is an option to save Skype chats and calls to your email box. This allows you to access your recordings each time you are connected to Internet.

G-Recorder offers Trial License with usage limited to 14 days and a Commercial License for one Skype ID.

Commercial License allows you to use full G-Recorder functionality with a single Skype ID for life. The license is portable with the Skype ID. This license can be used on up to 10 PCs under the same Skype ID.

Maximum file size which can be stored in Gmail is 20 MB. But G-Recorder easily overcome this limitation by splitting long call recording to several parts.

Actual duration of a part depends on a chosen "Call quality/Max duration" option in the Settings dialog:

“Normal” is about 2 hours
“Good” – 1.5 hours
“Perfect” – 1 hour

Total duration of the call recording is limited only by available space in your Gmail account, which is usually huge :)

Open the Settings dialog (through G-Recorder tray icon menu), uncheck the "Enable call recording notification" option and click Finish.

The situation can happen when Gmail port (Secure IMAP, port 993) is disabled either by local PC firewall or network administrator.

The port accessibility can be checked by running the following command line (through Windows Start/Run… menu):

telnet imap.gmail.com 993

If the port is open, you should see an empty black console with a blinking cursor. In case the port is blocked, there will be some message.

If you detected that the port was blocked, we would recommend you to address to your network administrator for help.

Unfortunately no. G-Recorder only works on either Windows or Mac.

Yes, you can change the destination folder for saved calls on your computer. However this feature is only available with G-Recorder Pro.

With G-Recorder Basic your files will be saved to: C:\Users\[YourUsername]\Documents\G-Recorder Skype Calls\[YourSkypeName] or C:\Users\\Application Data\Skype\\calls (depending on your Windows version).

You can also open the folder with your saved calls selecting "Conversations on this PC" in G-Recorder menu.

If you want to upgrade from G-Recorder Standard to G-Recorder Pro you will only need to pay the difference. After it we will send you your new license code.

More details about the upgrade procedure are included in the email with your G-Recorder Standard license code. If you cannot find this email, simply contact us, we will be glad to help you.

Just download appropriate edition of G-Recorder from our website at http://g-recorder.com/buy-now-en/ and install it over your existing G-Recorder installation.

This upgrade is free of charge.

Sure. The chat history will be merged in your email box, so that you will see there conversations from your two computers in chronological order.

Yes. It is possible to run G-Recorder in stealth mode by changing a config parameter in g-recorder.ini file.

This file is located either in C:\Documents and Settings\[Your Account]\Application Data\G-Recorder\g-recorder.ini or in C:\Users\[Your Account]\AppData\Roaming\G-Recorder depending on your Windows version.

Look at the end of this file and set:
show_tray_icon=false

This will prevent G-Recorder icon from showing up in the tray.

Though as you can see it's technically possilble to hide G-Recorder, we do not recommend using G-Recorder for spying on others. We take no responsibility for any outcomes connected with spying.

Most likely you have an outdated version of G-Recorder.

Please download the most recent copy of G-Recorder from http://g-recorder.com/buy-now-en/ and install it over your current installation.

This should solve the challenge.

If it will not help, please send us the log file generated by G-Recorder via "Report a problem" option in G-Recorder menu.

It does. You can use G-Recorder when you run multiple Skype accounts, though you will need separate G-Recorder license for each Skype account.

If you need help running multiple Skype accounts on one computer try Multi Skype Launcher. It works good for us.

If you are trying to run G-Recorder on Lion and experience some challenges, please make sure you have the most recent copy of Skype (can be downloaded here: http://download.skype.com/macosx/Skype_5.4.0.1771.dmg) and the latest version of G-Recorder (http://g-recorder.com/download/G-Recorder-Pro_Mac.zip)

If updating Skype and G-Recorder doesn't help, please send us the log file using "Report a problem" option in your G-Recorder menu.